Norwich · Refrigerated transport
Our partner couriers in Norwich collect meat, fish, dairy, ready meals and frozen goods at night or before dawn from your wholesaler or your central kitchen, load them into a refrigerated vehicle, then deliver to your restaurants, shops and supermarkets in the city, in Broadland or in South Norfolk before they open to the public.
Refrigerated in Norwich
On the pedestrianised streets of the centre, unloading is banned for part of the day. For a restaurant or a shop on one of them, we place its stop early in the night round, while the courier can still unload, and order your other customers around it. When the end of your production leaves no time to get there, you find out as soon as you book, before the courier loads.
Since 16 February 2026, a Norfolk County Council order has limited speed to 20 mph on roads in the Thorpe Hamlet and Crome divisions, east of the centre. The limit also applies at night: the courier drives at 20 mph on those roads even when they are empty before dawn. Our planning and routing tools allow for that limit for every customer in those areas, and the arrival time we give a restaurant that opens early is one the courier can keep.
Since 20 October 2025, in Costessey, west of the city, a bus and cycle gate has closed Old Dereham Road towards Three Mile Lane and a stretch of Dereham Road to all other vehicles, 24 hours a day. A night round may not use it any more than a daytime one. When the journey to a Costessey customer would go through that gate, the courier takes another route, and we give your customer the arrival time worked out on that route.
Local rules checked in October 2026.
How we work
A refrigerated round in Norwich is built around two times: when your production is ready and when each of your customers opens. In between, we plan a route along streets open to delivery vehicles, and we place each customer on a pedestrianised street within the window when the courier can unload. Norwich has no Clean Air Zone, and the city’s only low emission zone, on Castle Meadow, applies to buses and taxis.
We first agree with you on the packaging, the temperature range of each product and the time each customer accepts a delivery. The courier switches on their refrigeration unit before reaching your site, and loads when your order is ready, in the middle of the night or at dawn. They are one of our partner couriers in Norwich, chosen for their refrigerated vehicle, which that day is reserved for your goods. As you rarely deliver to a single customer, we organise a round in the order of their opening times, from the city-centre streets to the market towns of Broadland and South Norfolk; for those who take delivery very early, it is a night delivery. Before opening, the courier lets themselves in with the codes or keys you entrust to us and puts the products inside; every handover is recorded, with proof of delivery. From 6am to 10pm, every day, our team monitors the round and calls any customer the courier cannot reach. The full service is described on our refrigerated transport page.
If your products travel at ambient temperature, see our same-day delivery in Norwich.
The service
The service is the same from one city to the next. In Norwich, we set it around the pedestrianised streets of the centre, the bus and taxi stretches, and the customers who take delivery before they open.
Pre-cooling the vehicle, temperature at loading, handling instructions: our team agrees the necessary precautions with you and passes them on to the transport partners.
On your regular refrigerated rounds, data loggers track temperatures during transport. If there is a deviation or anything unexpected, our team coordinates the response with the carrier and keeps you informed.
Crates, boxes or pallets: Shippr brings in equipped partners for your volumes and your temperature needs, from 0–4 °C to 0–7 °C, or −20 °C for your frozen products.
One-off delivery or a round between your stores, shops and restaurants: we adapt the transport capacity, the frequency of stops and the loading arrangements to the way you work.
A carrier unavailable, a vehicle off the road or a rise in orders? The Shippr team finds a replacement that meets your temperature requirements and adjusts the organisation of your rounds.
We coordinate the changes with the partners and let you know the new times, to limit the impact on your supply and your customers.
Frequently asked questions
Chilled products travel between 0 and 4 °C, or between 0 and 7 °C for those that allow it; frozen goods travel at −20 °C. We bring the refrigerated vehicle to temperature before you load. When your Norwich round runs every night, an on-board logger records the temperature throughout, and we alert you as soon as it leaves the set range.
Yes. The courier collects your products when your production ends, at night or before dawn, and delivers them in the order of your customers’ opening times, starting with those where unloading is banned earliest.
Yes, it is possible but not guaranteed: when you book, we tell you whether one of our partner couriers can take your round with a refrigerated lorry over 3.5 t.
Send us the list of your products and their temperature, the time loading can start and each customer’s opening time. In return, you know which refrigerated vehicle will come, when the courier loads at your site and what time they reach each customer.