Tracking
Real-time delivery tracking, for you and for your recipients
Every delivery has its status, its map and the driver’s ETA, updated live in your dashboard. Your recipients get a tracking link by text or email and watch the driver approach.
What you see
What your recipients see, and what you see
Your recipients follow the driver
Their link shows a half-hour arrival window, the number of destinations before theirs and, as the driver gets close, their live position. They can leave an instruction for the driver.
They hear from us at the right moments
On the day or the evening before, when the driver heads their way, and if the time moves by more than 30 minutes: by email, and by text for the messages you switch on.
You follow everything live
The status, map and ETA of every delivery update in your dashboard. For your own systems, signed webhooks send every change of status.
How it works
Step by step
- 01
You order
From the dashboard, through the API or from Shopify.
- 02
Your recipients are told
On the day of the delivery, or the evening before, with their tracking link.
- 03
The driver approaches
Your recipient sees their position and the number of destinations before theirs.
- 04
The delivery is made
The photo of the drop appears on the tracking page and in your dashboard.
Specifications
In practice
| Tracking link | One per recipient, opened with no account and no app |
|---|---|
| What the recipient sees | A 30-minute arrival window, the destinations before theirs, the driver live as they approach, a photo of the drop |
| Messages | Delivery today, reminder the evening before, driver on the way, time changed, cancellation, failure |
| Channels | Email, and text for every message you switch on |
| Texts | Wording editable per language, charged individually |
| Language | English, French or Dutch, depending on the recipient |
| For your systems | Tracking link through the API, signed webhooks on every change of status |
| Shopify | Shippr’s tracking comes back to the Shopify order |
Information checked on 16 October 2026
Frequently asked questions
Tracking and notifications
Do my recipients need to create an account?
No. They follow their delivery from the link they receive by text or email, in their browser, with no account and no app.
Can I change the wording of the texts?
Yes. In your dashboard’s settings, you switch on each message and rewrite it in English, French and Dutch, with the recipient’s name, the time or the tracking link. Every text sent is charged.
Can a recipient look up their parcel with a number?
No. Every recipient has their own tracking link, sent by text or email. If they can’t find it, it is in their texts or emails, including their spam or junk folder.
Can I receive the statuses in my own software?
Yes. Signed webhooks send your system every change of status of a delivery and of each of its destinations, and the API gives you every recipient’s tracking link.
Which language are my recipients told in?
Their own, when we know it. Otherwise we choose from the address: English in the United Kingdom and, in Belgium, Dutch in Flanders and French in Brussels and Wallonia.
Do your customers want to know where their order is?
Tell us how many deliveries you make a day: we set up your recipients’ messages with you.
A vehicle reserved for every jobA team you can reach seven days a week, 6 am to 10 pm