Proof of delivery
Proof of delivery: a photo, a code and the time of every drop
At every drop, the driver photographs your parcels, and the time and place of their arrival are recorded. If you switch it on, your recipient confirms the handover with a three-digit code. You find every proof in your dashboard, and print or download it whenever you need it.
What you see
What proves every drop
A photo at every delivery
The driver photographs your parcels at collection and at every drop, for all our customers. Your recipient also sees the photo on their tracking page.
Your recipient confirms with a code
They receive a three-digit code by text or email and give it to the driver. If they cannot, the driver records why and photographs the handover in person.
The driver counts your returnable crates
On request, they enter the crates dropped and collected at every destination, with a photo. You find those counts, delivery by delivery, in your dashboard and in the export.
How it works
Step by step
- 01
The driver collects your parcels
They photograph them in their vehicle.
- 02
They arrive at your customer’s
The time and place of their arrival are recorded.
- 03
They hand over your parcels
A photo of the parcels, the recipient’s code if you switched it on, crates counted if you asked.
- 04
You find the proof
In your dashboard, ready to print or download.
Specifications
In practice
| Photo | At collection and at every drop, time-stamped, several per destination if needed |
|---|---|
| Time and place | Arrival and departure at every destination, recorded automatically |
| Delivery code | Three digits sent to the recipient by text or email, for the whole account or delivery by delivery |
| Without the code | Reason entered by the driver and a photo of the handover in person |
| Nobody in | Left with a neighbour or at the door with a photo, or returned to the collection point, as you instruct |
| Returnable crates | Dropped and collected, counted at every destination with a photo, on request |
| Access | Dashboard: proofs per delivery, photo-by-photo download, printing |
Information checked on 16 October 2026
Frequently asked questions
Proof of delivery
How do I know my parcel was handed over?
In the delivery’s details: every destination has its photo of the drop, the driver’s arrival and departure times and, if you switched it on, the code confirmed by the recipient. Your recipient sees the same photo on their tracking page.
Can I require a delivery code?
Yes, for your whole account or delivery by delivery. Your recipient receives the code by text or email and on their tracking page, and gives it to the driver. The code is checked in the driver’s app, even without a signal.
What happens if nobody is in?
The driver follows the instruction you chose: leave it with a neighbour or at the door, with a photo of the spot, or bring it back to the collection point. You see the reason in your dashboard, and your recipient is told.
Can I print a delivery’s proofs?
Yes. The dashboard prints all the proofs of a delivery, or those of a single destination, and every photo can be downloaded on its own.
Do you count the crates my customers give back?
Yes, on request. At every destination, the driver enters the crates dropped and collected, with a photo depending on your account’s setting. The dashboard shows, for each delivery, how many crates were dropped and collected, and the export lists the counts destination by destination.
Does a disputed delivery cost you time?
Tell us what you deliver: we agree with you on the proof required at every drop.
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