In the field of food manufacturing, efficient logistics are essential to ensure product quality while meeting tight deadlines. Kim's Food Ltd, based in London and specializing in the production of raw Korean pancakes, found that its existing logistics model no longer met the company's growing needs.
The challenges faced by Kim's Food Ltd
Kim's Food was facing several major issues that were compromising customer satisfaction and business growth:
- Inconsistent delivery experience : The use of various third-party flow providers generated varying levels of service. This was a source of frustration for customers, who could not always count on punctual or quality delivery.
- Lack of flexibility : The rigid schedules imposed by third-party logistics providers made flow management unsuited to the dynamic needs of Kim's Food and its customers. Delays due to these constraints have often led to stockouts.
- Unpredictable costs : With prices varying between providers, Kim's Food had trouble forecasting and controlling its monthly logistics expenses. This financial instability was hampering their ability to plan effectively.
The solution provided by Shippr
To meet these challenges, Shippr proposed a tailor-made solution, combining an intuitive technological platform and a network of professional couriers. Here's how Shippr transformed Kim's Food flow management:
- Connection to a network of professional couriers : By outsourcing delivery management to qualified couriers, Shippr has relieved the burden on Kim's Food managers, allowing them to focus on their core business.
- Immediate flexibility and scalability : Shippr allowed Kim's Food to schedule deliveries tailored to the specific needs of their customers. This flexibility has made it possible to avoid delays and to ensure the availability of products in a timely manner.
- Refrigerated transport reliable : By providing refrigerated transport solutions, Shippr ensured that Kim's Food Korean pancakes always arrived in perfect condition.
- Cost predictability : By offering fixed rates, Shippr helped Kim's Food stabilize logistics expenses, facilitating accurate budget planning.
Implementation and personalized support
Shippr supported Kim's Food throughout the transition process to ensure a smooth integration of their new flow management solution:
- Site visits : Kim's Food operations have been analyzed in depth to understand specific constraints and needs.
- Itinerary design : Shippr has formulated itineraries adapted to the strict schedules of customers and to the constraints of flow management.
- Vacuum tests : Tests were carried out to prevent any problems prior to launch.
- Dedicated training : Kim's Food teams and couriers have been trained in the use of technological tools to maximize efficiency.
- Personalized support : 24/7 assistance has been set up to meet the needs of managers.
The results obtained
The integration of the Shippr solution allowed Kim's Food to make significant improvements:
- Optimizing operations : Managers were able to refocus on strategic missions, thus reducing inefficiencies.
- Fast and reliable deliveries : The products were delivered on time, meeting customer expectations while maintaining optimal quality.
- Support for growth : The flexibility of the Shippr solution allowed Kim's Food to easily expand without the complications associated with managing internal flows.
A customer story that reflects the impact of Shippr
”Shippr allowed us to regain complete control of our flow management, but in a smarter and simpler way. It's easy to schedule a delivery, track it, and calculate the cost. We also like the ease with which their solution can be replicated for new routes, simplifying our growth.. ” - Helen Tu, Operations Director, Kim's Food Ltd
Conclusion
Thanks to Shippr, Kim's Food Ltd, based in London, has overcome its challenges related to flow management and strengthened its competitiveness in the market. By connecting the company to a network of professional couriers and by offering a suitable solution, Shippr allowed Kim's Food to maintain an exemplary quality of service while supporting their growth. Whether for refrigerated or multi-destination deliveries, Shippr offers a complete solution to simplify operations and promote business expansion.
