In the fast food and corporate catering sector, Farmer J Ltd, based in London and specializing in farmer-style meals prepared daily, was facing logistical challenges that were holding back its development and affecting the customer experience.
The challenges faced by Farmer J Ltd
Farmer J was facing major obstacles:
- Late or missed deliveries : These frequent delays were reducing customer satisfaction, especially for business orders.
- Lack of visibility : The lack of real-time monitoring and a reliable estimate of arrival time complicated communication with customers.
- Operations bottleneck : Employees sometimes had to make deliveries themselves, which disrupted stores, increased queues, and degraded the customer experience.
Direct consequences
- Significant loss of revenue, in particular due to unfulfilled business orders.
- Increasing customer dissatisfaction due to lack of communication and unexpected deadlines.
- Reduced efficiency of internal operations due to the mobilization of staff to manage deliveries.
The solution provided by Shippr
To meet the specific needs of Farmer J, Shippr proposed a tailor-made solution for its delivery service:
- Network of professional couriers : Farmer J has been connected to a network of reliable partners, ensuring constant and punctual deliveries.
- Advanced technology : Thanks to Shippr's platform, Farmer J was able to:
- Track deliveries in real time.
- Access critical information, such as itineraries and proof of delivery
- Ensure same-day deliveries.
- Reallocation of internal resources : Employees were able to refocus on their core tasks, including welcoming customers and managing store operations.
Implementation and results achieved
Shippr supported Farmer J with a comprehensive approach:
- Needs analysis : An in-depth study of the logistical challenges made it possible to design adapted solutions.
- Optimization of itineraries : Efficient routes have been established to respect strict customer schedules.
- Rigorous testing : Tests were carried out before launch to anticipate and solve possible problems.
- Training and support : Farmer J teams have been trained to use Shippr tools, with dedicated support available 7/7 for managers.
Key results
- Improving reliability : Delays have been significantly reduced, and deliveries have become punctual.
- Increased customer satisfaction : Communication through real-time monitoring has strengthened customer loyalty.
- Increase in revenue : Retention and the reduction of queues have improved turnover.
- Optimizing internal operations : Employees were able to focus on strategic tasks, increasing overall efficiency.
Customer testimonial
“Shippr has given us a high degree of control and visibility over deliveries, which is crucial for our business. Thanks to this, we improved customer retention and were able to expand our corporate meal order base. Thanks to their technology, we track each delivery and provide reliable estimates to our customers.” - Mihaly Tutor, Managing Director, Farmer J Ltd
Conclusion
Thanks to Shippr, Farmer J transformed its delivery management and strengthened its competitiveness on the London market. By integrating cutting-edge technology and relying on a network of reliable couriers, Farmer J has optimized its resources and improved its operational efficiency. Today, the company can fully focus on its main objective: to offer fresh and quality meals while ensuring an exceptional customer experience.
