Craftails, a Belgian company specializing in the production of ready-to-use cocktails, has grown rapidly. This expansion led to logistical challenges that complicated smooth deliveries and customer satisfaction.
The challenges faced by Craftails
- Insufficient delivery capacity : With the increase in orders, Craftails drivers could no longer manage all deliveries alone.
- High delivery costs : The increase in orders has led to an increase in logistics costs. Finding an efficient and affordable solution to ensure uninterrupted deliveries was essential.
- Binding delivery times : As many customers are restaurants with restricted opening hours, Craftails needed to ensure deliveries were made and confirmed.
The solution provided by Shippr
To meet these challenges, Shippr has put in place an adapted solution:
- Optimizing tours thanks to a test phase : Shippr analyzed delivery flows and proposed more efficient routes, reducing time and costs.
- Setting up a dedicated discussion group : A communication channel has been created between the Craftails Operations Manager, internal drivers and Shippr drivers. This group allows delivery drivers to announce the confirmation of deliveries in real time, which is essential for tracking orders with restaurants at strict schedules.
- Weekly follow-up to ensure efficiency : A synchronization point has been set up every week to check the smooth running of deliveries and to adjust operations if necessary.
The results obtained
- More efficient logistics : Craftails has adopted a more efficient delivery system, capable of adapting to its development.
- Personalized support : In addition to managing deliveries, Shippr advised Craftails on improving its operations for smoother management.
- An improvement in the delivery service : Thanks to the solutions put in place, Craftails can now ensure a same day delivery to its customers while optimizing its costs.
Thanks to Shippr, Craftails was able to structure reliable logistics and control its costs while guaranteeing a quality service. This collaboration now allows them to continue their expansion with confidence.
