Last update:
January 25, 2024

Terms of use of the Shippr service

General

Article 1. Definition

In the present General Terms and Conditions of Use, the following words or groups of words have the meanings defined in the present article. The definition of a word given in the singular is valid when the word is used in the plural in the General Conditions of Use and vice versa. When the words or groups of words defined are used in the present General Terms of Use, the first letter of the word (or of each word) is capitalized. When the same word is used in the General Terms of Use without capitalization, it does not have the meaning given in the present article, but that of common language.

General Terms of Use: the terms "General Terms of Use" or "Terms" refer to the present document.

Site: the term "Site" refers to the www.shippr.io website, dashboard.shippr.io and any mobile application included under the "Shippr" name.

User: the term "User" refers to any person using the Site for any purpose whatsoever.

Holder: the term "Holder" refers to Shippr S.A., whose registered office is at 350, Avenue Louise, 1000 Brussels, registered with the ECB under no. 0674.799.306.

Account: the term "Account" refers to the User's account as completed by the User upon registration.

Service: the term "Service" refers to all services that may be ordered through the Site.

Article 2. Subject

The purpose of this document is to determine the general conditions of use of the Site. The User undertakes to use the Site with all due care and diligence, in compliance with national and international legal and public order provisions and with the present provisions.

Article 3. Acceptance

The use of the Site, for whatever reason, implies the full and complete acceptance by the User, whoever he may be, as well as his understanding of the present Conditions, including the primacy of the Conditions over any other general conditions that the User of the Site may invoke. If the User does not accept these Terms and Conditions, the User is requested to immediately leave the Site and not to use it in any way. By accessing and using the Site, the User accepts the general terms and conditions of use without any reservation. If any provision of these General Terms and Conditions of Use is not applicable or is contrary to mandatory law, this shall not affect the validity or applicability of the remaining provisions. The User acknowledges that these Terms and Conditions of Use and the use of the Site do not create any form of legal association between the User and the Owner.

Article 4. Content of the Site and modification

The Site is regularly updated and great care is taken to ensure that the information contained therein is relevant. However, the Titleholder cannot guarantee the accuracy, reliability, integrity, timeliness, precision and completeness of all information contained therein. The Titleholder cannot be held responsible for the quality of the Services as offered by the Deliverers. The Holder reserves the right to periodically, unilaterally and without prior notice, modify the Conditions, for example to adapt them to legislative and regulatory changes, or to modify the functionalities offered. The User must validate this new version of the Conditions to continue using the platform. The User is presumed to have read, accepted and understood these modifications by continuing to use the Site.

Article 5. Registration form - User account

To access all the Services provided by the Site, the User must create an Account. When registering, the User is required to provide complete and accurate information and undertakes to notify the Holder without delay of any change in this information. When registering, the User refers to a unique identifier and a personal nominative password which he/she undertakes to keep confidential. The User undertakes not to use an identifier that is offensive, contrary to public order or morality, that infringes the rights of third parties, the laws and regulations in force in Belgium or the image of the Owner. The User undertakes not to create or use accounts other than the one initially created, whether under his own identity or that of a third party. Any departure from this rule must be explicitly requested by the User and expressly authorised by the Owner. The creation or use of new accounts under the User's own identity or that of a third party without having requested and obtained the Holder's prior authorisation may result in the immediate suspension of the User's Accounts from all services associated with that Account in accordance with Article 9 below. The User is solely responsible for the confidentiality, security and use of his/her login and password associated with his/her Account. The Holder cannot be held responsible for any damage caused by the User's entering incorrect or insufficiently accurate data when registering for an Account.

Article 6. Majority

The User declares that he/she is of legal age and has the capacity to exercise his/her rights under these Conditions. The User shall ensure that access and/or use of his/her Account by any third party, including minors, without his/her prior authorisation is blocked. The Holder may not be held liable in any way whatsoever for the use of the Site and/or the User Account by a minor, by any means whatsoever.

Article 7. Use of the site

The User undertakes to use the Services offered by the Site in good faith and not to contravene these General Conditions.The User expressly undertakes to :not to exploit the information in an illegal manner and not to violate any local, regional, national or other applicable law or regulation, or any court order, including, but not limited to, planning restrictions and tax regulations; not to use the Site in such a way that it is damaged, transformed, interrupted, discontinued or rendered less effective by any means whatsoevernot to use the Site for the transmission or posting of computer viruses or for the transmission or posting of illegal, unlawful, inappropriate or immoral content (including, but not limited to, information of an obscene nature or harmful to public order);not to use the Site with the aim of infringing, in any way whatsoever, the rights of a natural person, legal entity or association such as - inter alia but not exclusively - the right to privacy and intellectual property; to carry out all necessary checks on the rights attached to the elements reproduced in his publication(s) and, where appropriate, to obtain the authorisation of the holders of these rights;not to use the Site to send or transmit content for promotional or advertising purposes without having first requested authorisation from the Holder;not to reproduce, without the prior and express authorisation of its author, without this list being exhaustive, any work, illustration, image, photograph, text, file, etc., The Holder is not responsible for the possible propagation of viruses in the event that, despite the precautionary measures taken, this should occur, and declines all responsibility for the damage that these viruses may cause. If advice is given, either directly or indirectly, via the Site, in the context of medical, legal, financial or any other personal or commercial decisions, this advice is given without any form of guarantee and without the Holder being liable for it. The User is required to always consult an expert in these matters for additional information appropriate to his/her particular situation. The User undertakes to fully indemnify the Licensee against any damage suffered, directly or indirectly, by the Licensee as a result of the User's conduct. The Holder reserves the right to suspend access to any publication that it considers to violate the Conditions, a legal norm or to be contrary to good morals. In such a case, the Holder will notify the User concerned, by e-mail, of the suspension measure, inviting him to put an end to the faulty behaviour identified in the notification.

Article 8. Obligations of the user

The User is obliged to comply with the instructions, messages, rules, terms and conditions mentioned by the Owner when using the Site. All instructions and notes (e.g. Frequently Asked Questions) issued by the Owner must be followed by the User in their updated and possibly amended version. If the User fails to comply with any of their obligations under the Terms, the Owner may take appropriate action (e.g. issue a warning, block or delete the content, make the User's access inaccessible or notify them). The User is responsible, without any restriction, for their personal conduct when using it. This applies in particular if there is any doubt about any published contribution or content used by the User.

Article 9. Suspension of access to the Site - deletion of the Account

If the User concerned by the suspension measure referred to in Article 8 fails to remedy the situation reported, the Holder will send a formal notice to comply immediately with the said article. If, despite the formal notice, the User does not voluntarily put an end to the misconduct reported, the Holder will delete, without further notice, the Account without compensation to the User. The Holder reserves the right to refuse the re-registration of the User whose Account has been deleted. In general, the Holder reserves the right to suspend or interrupt all or part of the access to the Site, as well as to take technical measures and, if necessary, legal measures, in the event that the User is presumed to infringe, in any way whatsoever, the interests of the Holder, the Site or any third party, including its intellectual property rights.

Article 10. Intellectual property

The notion of "Intellectual Property" refers to all objects and rights of intellectual and industrial property, including (but not limited to) copyrights, trademarks, patents, models, databases, source codes and any other material owned by the Holder. The general structure of the Site, as well as all content published on it (in particular images, articles, photographs, illustrations, distinctive signs, logos, trademarks, videos, interviews, sounds, texts, etc.), including any newsletters, are protected by national and international legislation on intellectual property, in particular copyright, neighbouring rights, trademark law and image rights. The Holder explicitly reserves all intellectual property and other rights to its name, logo and visual identity. Third parties are prohibited from using these names, logos and visual identity without the Holder's express prior written authorization. The present Conditions do not entail the transfer of any intellectual property rights to the User, who is not authorized to copy, send, distribute, disseminate, sell, publish, issue, circulate, arrange or modify the material on the Site other than in connection with the use and management of the lists created. All reproduction rights are reserved by the Owner, including for texts, downloadable documents, iconographic and photographic representations. In this respect, unless expressly authorized by the Owner, it is strictly forbidden to exploit the contents of the Site, and in particular to reproduce, represent, modify or adapt them in whole or in part. The Owner is aware that its name and logo may be misused by third parties for fraudulent purposes. In this respect, the Holder draws the User's attention to the need for vigilance and therefore recommends that the User does not contact the instigators of such fraudulent activities and does not send money or reveal banking or credit card information or identity to anyone claiming to represent the Holder or to have a banking relationship with the Holder without first verifying the issuer of the request. In case of doubt, the User may contact the Holder at hello@shippr.io. The Owner cannot be held responsible for any misuse or fraudulent use of its name, logo or address. You are requested to report any suspicious activity directly to the relevant police or judicial authorities. Such activities may also be reported to the Holder.

Article 11. Exemption clause

The information, products and services on the Site may contain inaccuracies or typographical errors. This information is periodically subject to change. The Owner and/or suppliers may make changes to this Site at any time. The Owner invites the User not to take any important decision on the basis of the information provided via the Site.

The User is obliged to consult a person having the professional competence to give him/her specific advice adapted to his/her situation. Except in the case of fraud or wilful misconduct, the Holder shall in no event be liable for any direct, indirect or consequential damages (including, without limitation, loss of profits, loss of savings or business opportunities, loss of data, industrial damage, inactivity or personnel costs) arising out of the Holder's fault, contractual obligation or responsibility for the service, even if such damages are the result of gross negligence or recklessness on the part of :

i) the Site, including its unavailability or technical functioning

ii) the information or content of the Site;

iii) viruses, hacking attacks and other computer crimes; or

iv) the content and use of websites to which hypertext links are provided on the Site, even if the Owner or one of its suppliers has been advised of the possibility of such damage. Any use of this Site is therefore entirely at the User's own risk. If the User is unable to approve this Site in whole or in part, or if the User does not agree with the terms and conditions of use, the User's sole remedy is to discontinue use of this Site.

Article 12. Personal data

The clear User privacy policy adopted by the Registrant can be found on the Privacy Policy page. Please read this page for information on the collection and use of your personal data.

Article 13. Liability

The Licensee shall not be held liable in the following cases:

  • difficulties in operating the Site or interruption of its services beyond its control;
  • temporary interruptions of services or the Site required for their development, maintenance or updating;
  • Internet network failures or malfunctions in the transmission of data, messages or documents;

The Owner uses reasonable efforts to provide accurate information on the Site, which may be changed and updated without notice or notification. Neither the Owner nor any other party mentioned on the Site assumes any responsibility or gives any warranty, express or implied, as to the freedom from error, viruses or malfunction of the Site and/or as to the correctness, reasonableness, currency and completeness of the content of the Site and its pages. In no event shall the Owner be liable for any direct or indirect damages in the broadest sense arising out of or in connection with the use of the Site.

Article 14. Information on the Site

The descriptions of the products/services presented on the Site are given for information purposes only. They do not engage the responsibility of the Holder in any way whatsoever.

Article 15. Forum and comments

If the Holder allows the User to leave comments on certain pages of the Site, the latter undertake to respect the generally applicable legislation and in particular not to publish any denigrating, defamatory, abusive, hateful, belligerent, racist xenophobic or inciting to discrimination, hatred or violence towards a person, a group, a community or their members, because of an alleged race, colour, descent or national or ethnic origin of some or all of them. The User shall refrain from posting any images, illustrations, hyperlinks, photos, etc., that violate any Belgian or international legal provision. The Owner may not in any way be held liable for any information or material whatsoever posted by any User on the Site.

Article 16. Hypertext links

The Holder cannot be held responsible for hyperlinks to other websites, as he has no control over the content of these sites. If the Holder is not opposed to the creation of hypertext links to its site, an authorisation must however be requested and obtained beforehand in writing. The Holder reserves the right to demand the removal of a link to one of the pages of the Site if he considers that the maintenance of the link does not correspond to his missions, values or would be likely to harm him. The Site may also contain links to third party services or websites for which the Site Owner has no control, so that the User enters into a direct relationship with the third party service provider concerned, without the Site Owner being involved in this relationship in any way.

Article 17. Cookies

The clear policy on the use of cookies adopted by the Owner can be found on the Cookies Policy page. Read this page for information on the use of cookies by the Owner.

Article 18. Miscellaneous provisions

The User accepts that the Holder may send notices to the User, by e-mail, by post or by any other useful means of communication. If one or more clauses of the Conditions are declared null and void or inapplicable, the nullity or inapplicability shall not affect the validity or applicability of the other clauses. The fact that the Titleholder fails at any time to insist on strict compliance with the Conditions shall not be deemed a waiver of its rights and shall not prevent the Titleholder from demanding strict compliance. The failure of the Titleholder to require compliance with or to enforce any of the provisions of the Conditions shall not constitute a waiver of its rights under the Conditions and shall not affect the validity of the Conditions in whole or in part or prejudice the exercise of the Titleholder's right to take any action.

Article 19. Applicable law and jurisdiction clause

Unless otherwise expressly agreed in writing, the Conditions are governed exclusively by Belgian law. The User shall endeavor to resolve amicably any dispute or litigation arising between the User and the Holder in connection with the execution of the Conditions. Failing amicable settlement, the French-speaking courts and tribunals of the judicial district of Brussels shall have sole jurisdiction. The language of the proceedings shall be French.

General terms and conditions of use of the Shippr website - Service requestor

Article 1. Introduction

Shippr is a company whose registered office is located at Avenue Louise 350, 1000 Brussels, Belgium (hereinafter, the "Company" or "Shippr"). Shippr.io is a web platform that provides a delivery service addressed to merchants and professionals (excluding any consumer). The purpose of our Service is to provide a simple and practical solution that brings together our customers (the "Applicants") and a fleet of independent delivery agents (the "Delivery Agents") in order to deliver Goods in accordance with the terms and conditions set forth herein. For further information, please contact us via :

Mail: hello@shippr.be

Telephone: +32 (0) 2 486 63 44

Head office address: Avenue Louise 350, 1000 Brussels, Belgium

Article 2. Definitions

In the present General Terms and Conditions, the following words or groups of words have the meanings defined in the present article. The definition of a word given in the singular is valid when the word is used in the plural in the General Conditions and vice versa. When the words or groups of words defined are used in the present General Conditions, the first letter of the word (or of each word) is capitalized. When the same word is used in the General Conditions without a capital letter, it does not have the meaning given in the present article, but that of common language.The purpose of the present clause is to define the various essential terms of the present General Conditions:

Site: refers to the www.shippr.io website (including dashboard.shippr.io);

Applications: refers to all applications for mobiles, tablets and smartphones, and the Company's application program interfaces;

Platform: refers collectively to the Site, all the Applications and the Shippr Services;

Services: refers to all the services offered by the Platform to bring Applicants and Deliverers into contact with each other, including in particular the online reservation service, enabling Goods to be delivered;

Applicant: means any person of legal age and capacity or any legal entity represented by a duly authorized natural person calling upon Shippr directly or indirectly via an application encoder, to find a Deliverer for the collection from a natural person or legal entity ("the Sender") of one or more goods (the "Goods") and the delivery of these Goods to a natural person or legal entity (the "Recipient"). The Applicant may be the Shipper, the Consignee or a third party;

Applicant Content: data transmitted by the Applicant on the Site;

Account: the Applicant's private space accessible from the Platform with the Identification Elements and containing, in particular, information relating to the Applicant, the Services provided by the Company and, where applicable, enabling the Applicant to benefit from or make Goods Deliveries;

Pick-up address: means the address provided by the Applicant for the pick-up of the Goods for a Goods Delivery request;

Delivery Address: means the delivery address of the Goods provided by the Applicant for a Goods Delivery request;

Recipient: means the natural person (including the agent or representative of a legal entity) whose identity and contact details are entered on the Application or Platform by the Applicant as the recipient of the Merchandise and located at the Delivery Address or, where applicable, in a nearby adjacent perimeter, subject to its designation, by any means, by the Applicant;

Identification elements: login and/or password sent by the Company to the User and enabling the latter to access his/her Account and the Services;

Shipper: means the natural person (including the agent or representative of a legal entity) whose identity and contact details are entered on the Platform by the Applicant as the Shipper of the Goods and who is located at the Loading Address or, where applicable, in an adjacent perimeter, subject to its designation, by any means, by the Applicant;

Merchandise Delivery: refers to the transportation of Merchandise entrusted to the Supplier by the Applicant and carried out by the Supplier via the Platform;

Merchandise: refers to the goods for which the Applicant requests Delivery, carried out by the Supplier;

User: means either the Deliverer or the Applicant.

Deliverer: means the natural person or legal entity (and in this case, the employee of said legal entity) who offers its services via the Platform in order to carry out Deliveries of Goods on behalf of Applicants who so request from the Sender to the Recipient.

Measures: refers to the volume of Goods and the number of packages to be supported.

Article 3. Scope, acceptance and modification

i) These general terms and conditions (hereinafter, the "General Terms and Conditions") come into force on the aforementioned date and apply to all Services provided by Shippr, regardless of the nature of the service provided.

ii) By using Shippr's Services, the Applicant unreservedly accepts these General Terms and Conditions. General or special terms and conditions of the Applicant or of any party other than Shippr shall in no case apply and shall at all times be rejected. This also applies if the terms and conditions of the Supplier or any other party have not been expressly rejected.

iii) The Service as offered by Shippr is limited to making the Platform available to the Applicant enabling him to find a Carrier for the Delivery of Goods. The contract of carriage is concluded directly between the Applicant and the Carrier when a Carrier accepts an Applicant's proposal to transport Goods from the Sender to the Recipient. This acceptance is made via the Platform.

iv) Shippr shall have the right to suspend, terminate or modify the provision of the Services and/or the related tariffs at any time and without prior notice, it being understood that any such decision shall apply immediately and by operation of law and shall have no influence on the conditions for the Services previously entrusted to Shippr.

v) These General Terms and Conditions may be amended by Shippr at any time. The Applicant will be informed of any changes and the date on which they come into force by any means deemed appropriate by Shippr. This may, for example, be done by e-mail or in the form of a pop-up screen when using the Platform.

Article 4. Availability of the Services

i) The Platform may only be used for the transport and delivery of goods in Belgium and metropolitan France. If the Pick-up Address is located outside the Brussels-Capital Region at the time the Delivery is booked on the Platform, a message will appear stating that Delivery will be impossible.

ii) Shippr may extend the use of the Platform to other cities, which will then be referenced on the Site at the time the Delivery is booked on the Platform.

iii) Deliveries can only be made at the following times: Monday to Sunday inclusive, from 6:00 am to 10:30 pm.

Article 5. Account creation

1. In order to use the Platform, the Applicant must create an account by indicating :

first and last name

e-mail address

phone number

a password

2. The Applicant must then confirm his e-mail address by clicking on the link contained in the message sent to the e-mail address provided, and provide the following information about his company:

company name

VAT number

Siret number (France)

billing address

billing e-mail address

delivery volume requirements (indicative)

3. The Applicant will then be invited to enter a means of payment with our payment partner Stripe from among the following possibilities:

Credit card (Visa, MasterCard, Amex)

Bank account number for SEPA mandate

Manual bank transfer (reserved for key account partners)

This step can be skipped when creating an account, but must be completed before booking a delivery. Under no circumstances does Shippr record, have knowledge of or access to payment information entered on the Stripe platform.

Article 6. Limits of use of the platform

i) Shippr retains all intellectual property rights to all content and functionality of the Platform. Shippr grants Applicant a non-transferable, non-exclusive, limited license to use the Platform in accordance with these Terms and Conditions.

ii) Shippr may, at any time and without prior notice, temporarily or permanently refuse access to Shippr if the Applicant:uses the Platform in a manner that is contrary to these General Terms and Conditions, to current legislation, or in a manner that violates the integrity of third parties or the reputation of Shippr, misuses the Platform, provides incomplete or inaccurate information when registering on the Platform, and fails to inform Shippr in the event of a change in the data communicated to Shippr at the time of registration. Does not have a valid means of payment or a means of payment whose balance does not allow him/her to pay the amounts due.

Article 7. Reservation of a Delivery

Booking a Delivery on the Platform follows the following steps:

1. The Applicant enters :

desired pick-up date and time

pick-up address

contact information

address(es) of destination(s) volume(ies) of goods to be transported

2. Each time a Delivery is booked on the Platform, a summary is sent to the Applicant before finalization, indicating the type of volume to be transported and the estimated price. This price does not include any additional handling charges incurred by the delivery service. By accepting this summary, the Applicant undertakes to pay for the Delivery.

3. Any reservation of a Delivery, after confirmation of the summary by the Applicant, will be submitted to the delivery partners for execution.

4. Prices are determined per journey, being calculated automatically by the Platform using an algorithm that takes into account a number of variables, such as the volume of the Goods, the distance to be covered between the pick-up and delivery Addresses, delivery times, handling, etc. They include the intermediation commission due to the Company in return for the Services. They include the intermediation commission due to the Company in return for the Services.

Article 8. Modification and Cancellation

Any reservation of a Delivery will be the subject of a status message describing the state of the said reservation:

"Delivery created";

"Assigned Delivery";

"Delivery imminent";

"Delivery in progress;

"Delivery completed".

The Applicant has the right to modify the delivery information, free of charge, as long as the delivery reservation is in "Delivery Created" or "Delivery Assigned" status and the pick-up takes place in more than 2 (two) hours.

If the following information: is modified:

Pick-up address ;

Destination address(es) ;

Pick-up time ;

Volume(s) of merchandise.

less than 2 (two) hours before pick-up and/or if the delivery is in "Delivery imminent" status, the Applicant will be charged a change fee.

The Applicant has the right to cancel, free of charge, the reservation of a Delivery as long as the reservation of the Delivery appears under the status "Delivery Created", "Delivery Assigned" and if the goods are to be picked up in more than 8h00.

The Applicant whose delivery reservation is due to be picked up in less than 8h00 and whose reservation status is still "Delivery Created" or "Delivery Assigned", has the right to cancel, subject to a cancellation fee of 30% of the amount of the delivery reservation. Once the delivery reservation has been assigned the status "Delivery imminent", "Delivery in progress" or "Delivery completed", the Applicant may no longer cancel the order, which is considered firm and definitive.

Cancelled orders will then be invoiced in full to the Applicant, with a transaction ceiling limited to €35.00 (thirty-five euros), to which will be added any expenses incurred by the delivery driver for the round trip to the point of collection of the goods.

Article 9. Goods prohibited for transport

i) The Platform may under no circumstances be used to transport dangerous goods (as referred to in the regulations applicable to the transport of dangerous goods, including ADR, CMR, IMDG Code) and other goods for which a permit is required.

ii) It is forbidden to transport via the Platform (non-exhaustive list):

Drugs, narcotics and psychotropic substances;

Objects, writings or substances in general whose import, export, production, circulation, distribution, use, possession, sale or transport are prohibited by law;

Objects which, due to their shape, nature or packaging, may represent a danger to people, or which may damage or soil other parcels, the driver's equipment or goods (including parcels) belonging to third parties;

Chemicals, explosive, flammable or radioactive materials, infectious substances, solid carbon dioxide (dry ice) or other substances that may constitute a hazard;

Infectious substances, live animals or parasites;

Weapons, essential components of weapons and ammunition, imitation weapons, knives, swords, daggers... ;

Gases under pressure, toxic or corrosive substances, fuels and organic peroxides;

iii) The following are not prohibited from transport, but are excluded from insurance via the Platform:

Foodstuffs, tobacco products and other products on which excise duties are levied;

Any other sharp object;

Bearer securities, coins, banknotes, jewelry (except costume jewelry worth less than 500 (five hundred) EUR per package and provided it contains no gold, silver or precious stones), works of art and collectors' items or other precious materials, including animal furs, and more generally all goods worth more than 500 (five hundred) EUR.

iv) The Applicant shall be liable for all consequences and damages incurred by Shippr, the Deliverer or third parties as a result of non-compliance with these General Terms and Conditions and the applicable regulations, even if he had informed Shippr and the Deliverer of the nature of the Goods. Shippr excludes all liability related to the nature of the Goods. The Applicant expressly acknowledges and accepts this exclusion of liability.

Article 10: Inspection, refusal or suspension of services and related costs

1. The Applicant agrees that the Supplier and any public authority may at any time open the packaging of the Goods in order to inspect them.

2. The fact that the Deliverer accepts the Goods does not imply that the Deliverer acknowledges that the package meets all the conditions authorizing transport.

3. The Deliverer has the right to refuse the deposit or collection of the Goods and/or to suspend the transport thereof or to return the Goods to the Shipper or the Applicant if, in his opinion, the Goods are dangerous and prohibited or if the other conditions are not complied with and/or if the description as provided by the Applicant via the Platform does not correspond to the Goods to be transported.

4. The Applicant shall be liable to the Supplier should the refusal or suspension give rise to any costs or liability for the Supplier. The Applicant shall indemnify Shippr against any claims for compensation from the Supplier or third parties.

Article 11. Obligations and liability of the Applicant

1. The Applicant shall log on to the Platform and complete all requested information correctly and accurately, and shall immediately notify Shippr of any changes to its information directly via the Platform.

2. The Applicant guarantees that :he/she is at least 18 years of age as a natural person and validly resides in Belgium, or has been validly incorporated as a legal entity;if he/she operates as a natural person in the course of his/her professional activity or on behalf of a natural person who operates in the course of his/her professional activity;the Goods correspond to the description transmitted to the Supplier via the Platform;the Goods comply with these General Terms and Conditions, in particular article 8;he will take all reasonable precautions to avoid any possible damage;the Goods will be entrusted to the Deliverer at the place and time indicated on the Platform;the Goods will be received by the Recipient at the place and time indicated on the Platform;he will not use the Platform to transport people. This also implies that the Deliverer cannot transport the Applicant or the Sender at the same time as the Goods; and payment will take place as indicated on the Platform.

3. The Applicant shall hold Shippr, the Supplier and third parties harmless from any liability arising from the fact that the aforementioned statements by the Applicant do not correspond to reality or that the Goods do not comply with these General Terms and Conditions and/or current legislation, and shall indemnify Shippr against any damages or costs arising therefrom, including legal costs.

4. The Applicant is liable for any damage caused by or through the Goods entrusted to the Deliverer, both by the nature of the Goods and by their packaging, and for any damage to the Goods themselves as well as to other goods, to the environment and to persons.

Article 12. Tariffs and payment conditions

1. The use of the Platform by the Applicant is free of charge unless the Applicant opts for the use of a paid premium functionality under the subscription model via the Platform.

2. Services and Delivery reservations are subject to a fee. The rates correspond to the current rates applied by Shippr for the Services at the time the Delivery is booked. The current rates can be consulted when ordering the Delivery on the platform. They may be modified at any time by Shippr, without this modification affecting a current Delivery reservation. The price of the Service includes the cost of postage for the Delivery.

3. Prices are given in euros, exclusive of tax.

4. The Service and the Application are accessible via the Internet, and placing an Order requires a connection to the Internet in any form (Wifi, 4G, etc.). Internet connection costs are borne exclusively by the Customer. The Customer's attention is drawn in particular to the costs of Internet connection via mobile networks.

5. In order to be able to submit a reservation request for a Delivery, the Applicant must have entered a valid means of payment via the payment partner Stripe.

6. Billing periods are from the 1st to the 14th and from the 15th to the end of the current month. The balance of Services for the current billing period can be consulted in the platform's Settings, Billing section.

7. Payments for the balance of the Services will be withdrawn automatically twice a month, on the 15th (fifteenth) of the current month and on the 1st (first) of the following month, unless the day of withdrawal is a non-business day, in which case the withdrawal will take place on the next business day.

8. Any default of payment by an Applicant, in particular due to the expiry of the credit card provided or an insufficient balance on the credit card or bank account, will automatically result in the suspension by Shippr of access to the Delivery reservation via the platform. In case of default, the Applicant will be notified by email and invited to update his payment information. New direct debit attempts will be made on the payment method entered until the amounts due are recovered.

9. In the event of non-payment in full of the invoice 15 days after its issue, the amount of the invoice will be increased by late payment interest at the legal rate applicable to late payment in commercial transactions, as published in the Moniteur by the Minister of Finance. Such interest shall be due ipso jure without prior formal notice.

10. Any sum unpaid on time will be increased by right, and without formal notice, by 15% with a minimum of 100 euros, as a fixed and irreducible indemnity.

11. Failure to pay an invoice, even in part, by the due date shall result in all other invoices becoming immediately due and payable and the suspension of all services provided by Shippr SA.

12. Key Account" customers may opt for payment by manual transfer, with payment terms negotiated with Shippr. In this case, the late payment interest mentioned in article 12 - paragraph 7 will be calculated from the invoice due date.

13. The Applicant shall pay the Deliverer the agreed fee, which shall be deducted from the total value of the balance of the Shippr Services, via the Platform.

14. In this respect, Shippr shall facilitate the payment of the price corresponding to the Delivery, by acting on behalf of the Deliverer as the latter's limited collection agent. Payment made in this way shall be treated in the same way as payment made directly by the Applicant to the Deliverer. This fee includes the commission to be paid by the Deliverer to Shippr for the use of the Platform. Shippr's General Terms and Conditions (link to our website) form an integral part of these General Terms and Conditions.

15. Any complaint, in order to be valid, must be sent to Shippr SA by email to support@shippr.io within 8 days of delivery. After this period, the delivery is considered to have been carried out to the full satisfaction of the customer, the goods delivered are considered to be in conformity and free of defects, and the related invoicing is considered to have been correctly established.

16. The payment made is final and does not give rise to a refund, unless Shippr decides otherwise.

Article 13. Limitation of liability

Shippr's responsibility is limited to finding a Deliverer or, if applicable, to informing the Applicant within a reasonable time that no Deliverer could be found. Shippr shall not be liable in any way for damage to and/or loss of the Goods or for damage caused by the Goods. Shippr shall in no case be liable for any indirect damage, including but not limited to loss of profit (e.g. loss of turnover, loss of profits, customers, data, etc.), which results from a contractual and/or extra-contractual fault on the part of Shippr and/or its employees and/or subcontractors. Notwithstanding any provisions to the contrary, Shippr's liability shall in any case be limited to EUR 500 (five hundred) per transport.

Article 14. Non-solicitation of Deliverers

Throughout the term of this Contract, and for a period of 6 months thereafter, the Applicant expressly undertakes not to directly or indirectly solicit Shippr's partner delivery service providers in the contract territory without Shippr's written consent. In addition, the Applicant is obliged to ensure that any person working directly or indirectly for the Applicant (employees, workers, etc.) complies with this non-solicitation obligation.

In the event of non-compliance with the obligation provided for in §1st, directly or indirectly, by himself or by a third party for whom he is responsible, the Applicant undertakes to pay a fixed and irreducible indemnity of €15,000.00 to Shippr, without prejudice to Shippr's right to claim additional damages.

Article 15. Personal data

The personal data that the Applicant, the Sender, the Deliverer and the Recipient (or their staff members) communicate to Shippr are used by Shippr in order to provide the services referred to in these General Terms and Conditions and to ensure the commercial promotion of the Services provided by Shippr and by the companies linked to Shippr within the meaning of Article 11 of the Companies Code. Unless the Applicant, the Sender, the Deliverer or the Recipient (or the members of their staff concerned) object, this data may be communicated to the said associated companies for these purposes. Email addresses given by users in the application may be used by the Platform to communicate information about Shippr. Users may unsubscribe from these communications at any time, via the 'unsubscribe' option in each communication.

The Deliverer accepts that photos of Goods uploaded to the Platform by Shippr may be used and/or modified for commercial purposes;

The Deliverer accepts that the mobile numbers of the parties concerned (= Applicant, Sender, Deliverer and Consignee) are made available to these parties concerned on the Platform, until such time as the shipment is placed in delivered status;

The Deliverer accepts that chat messages sent via the Shippr application between the Sender, the Deliverer and the Recipient may be viewed by the administrators of the Platform, and that these messages may be used in the event of a dispute;

If the Applicant, the Sender, the Deliverer or the Recipient (or the members of their staff concerned) do not wish their personal data to be used and/or communicated for these purposes, they may inform Shippr in writing at any time. The Applicant, the Shipper, the Deliverer or the Recipient also have the right to inspect and correct their personal data. They may exercise these rights by sending a written, dated and signed request to Shippr;

The Privacy Statement (link on the Site) forms an integral part of these Terms and Conditions.

Article 16. Miscellaneous provisions

The possible invalidity of one or more clauses of this agreement or parts of this agreement does not entail the invalidity of the agreement as a whole, but only of the part concerned. Any dispute concerning or related to these General Terms and Conditions that cannot be settled amicably shall fall under the exclusive jurisdiction of the courts of Brussels. These General Conditions are governed exclusively by Belgian law. The parties undertake to guarantee absolute confidentiality vis-à-vis third parties with regard to all technical and commercial information of a confidential nature of which the parties are informed in the context of the execution of these General Conditions. However, this shall not apply to information the disclosure of which is required by law, regulation or court order.

Article 17. Referencing

Upon acceptance of these terms and conditions by the Applicant, the Holder reserves the right to use the Applicant's name and logo as a reference in any advertising, commercial and institutional document (in particular on its Site), which the Applicant expressly accepts.

Article 18. Miscellaneous provisions

The possible invalidity of one or more clauses of this agreement or parts of this agreement does not entail the invalidity of the agreement as a whole, but only of the part concerned. Any dispute concerning or related to these General Terms and Conditions that cannot be settled amicably shall fall under the exclusive jurisdiction of the courts of Brussels. These General Conditions are governed exclusively by Belgian law. The parties undertake to guarantee absolute confidentiality vis-à-vis third parties with regard to all technical and commercial information of a confidential nature of which the parties are informed in the context of the execution of these General Conditions. However, this shall not apply to information the disclosure of which is required by law, regulation or court order.